Conditions
How it works
You order by clicking on the product you want, then you'll get to a page where you can choose quantity, color, taste and so on.
When you are satisfied with your selection, click on the "Check Out" button, fill in the address, payment method and other necessary information. Then click on the "Proceed" button. On this page the shipping charges will be added to the total. Double check your information carefully, and when everything is correct, press "Send order" to complete the ordering process.
Note that prices in USD and EURO are guideline values and may differ depending on todays exchange rate.
If you don't recieve an order confirmation email within 24 h, or you have any questions, please send us an email.
When you confirm the order you automatically accepts our purchasing conditions.
Payment methods
We offer You two different ways to pay, payment in advance through our bankgiro and card payment (Visa, Mastercard and American Express). We charge in swedish kronor (SEK).
Shipping time may vary between different credit cards, see "shipping" for more information.
Payment in advance through our bankgiro.
If you have a swedish bank account, pay to bankgiro:
5719-8715
If you don't have a swedish bank account, use this information:
Bank: Nordea
Address: Kungsgatan 18
77430 AVESTA
SWEDEN
SWIFT/BIC: NDEASESS
IBAN: SE39 3000 0000 0182 1170 3718
Payment by credit card are encrypted and managed by our secure payment service, DIBS.
For your security, we DON'T save any credit card information, more information can be found at http://www.dibspayment.com
Shipping and handling
We process your order as quickly as possible. Our goal is to send packages within 24 hours from when payment is obtained.
Note that it takes 1 business day (4 for American Express) for money to be transferred to our bank account from the moment you place the order.
Goods such as clothes, movies, etc. and orders during campaigns/special weekends could in some cases make the handling time to be 1-3 days longer.
It takes about 2-10 business days for your order to arrive depending on where in the world it is sent. Please note that the shipping companies may take a few days longer to ship the parcels under great weekends/holidays, which we can not influence.
In some cases, an additional shipping fee may be added to parcels sent to non-European countries. Please note that the fee is not added automatically. In these cases we will contact you via email.
We are using Svenska Posten AB and DHL as primary carriers.
Delivery is made by mail, parcel föror company parcel. Express delivery can be arranged, contact us through email for more information and cost sheet.
An administration cost for each order is added by 59 SEK.
If your package has been damaged during delivery please contact your local post office for reclamation, and then us, so we can help you as best as we can.
Rights of regret
Within 14 days after you get your order you have the right to regret your purchase. This only applies on unbroken original packing/wrapping and in unused condition. Return shipping is paid by the buyer, and products that are being sent back by cash/collect on delivery are not accepted.
Exceptions:
Fresh wares like tobacco, groceries and candy.
Magazines.
Special made products on costumers demand.
Please contact us before you would like to regret a purchase so we can help you as best as we can.
Customs & taxes
Custom and tax rules differs a lot and it's the costumers responsibility to find out which rules that applies for your home country.
If extra costs are added, such as customs duty or taxes, it's the costumers responsibility to pay these. Butik Hemlängtan cannot replace goods that are held by the costums, or pay fees in connection with such incidents.
Reservations
We reserve against literal errors (text and image), that the product images not always renders exactly as the real product, and also against fact errors.
We reserve against errors that occurs in connection with data loss or software errors.
In case of closing sale we can send an equal or better product without any affect on the price, alternatively remove the product from the order and then of course adjust the price.
We cannot take responsibility for contingent extra costs if the costumer gives us incorrect information when ordering.
Force Majeure
Butik Hemlängtan cannot take responsibility for packages damaged or lost in act of nature.
Welcome!
Best regards
Micke & Ann
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